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Clarify your doubts

Contact and Support Castor Watches

We have a list of the most frequently asked questions about our brand and store. If you have any other questions or after sales support problems, you can contact us through our contact form.

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Frequently Asked Questions

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We have the secure WebPay Plus system where you can pay online securely with Redcompradebit card, Visa credit or Master Card. We also have the online payment service Servipag where you can use your Falabella, Ripley or Cencosud multistore cards for cash or ininstallment payments.
We also have payment via direct bank transfer with the Khipu secure system.

From all over the world you can pay with your PayPal account.

[/vc_toggle][vc_toggle title=”How is the discount applied?” css=”.vc_custom_1654286927805{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”]The discount is made automatically by the site in two cases:

• Buying two or more watches, you get a 10% discount on the total purchase.
• If you have already made a purchase before, log in with your email and the site will apply the 10% discount on the purchase. You can enter here: https://castor-watches.com/my-account/

The new values are reflected at the end of your purchase, i.e. in the cart and on the checkout page.[/vc_toggle][vc_toggle title=”How are the shipments?” css=”.vc_custom_1654286980939{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”] FREE home delivery to all of Chile (except extreme zones) through Starken, Chilexpress and DHL (depending on the city).

The shipment is made the business day after the purchase and from that day takes 24 Hrs. to arrive at the address indicated in RM and between 48 and 72 Hrs. (skilled) in the rest of the country, with the exception of extreme zones (up to 10 business days).

We also have the option“Express Shipping”for regions, where Chilexpress is used and the shipment is made the business day after purchase and from that day takes 24 Hrs. to reach their destination.

Our logistics partner sends you an email with the tracking code within 24 hrs. (skilled) following your purchase. Please check the “Spam” folder in case it falls there.

Example:

– Monday: You buy your watch.

– Tuesday: The shipment comes out and you get the follow-up emails during the day.

– Wednesday: Shipping arrives in Metropolitan Region.

– Thursday: Arrives with shipment in regions (except XI and XII region).

Rest of the World: FREE shipping via domestic mail, shipment is made the next business day after purchase and takes approximately 20 days to arrive at destination. You will be informed of the tracking code via e-mail so you can check the status of your shipment.[/vc_toggle][vc_toggle title=”Do you have stores to buy in person?” css=”.vc_custom_1654287046643{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”]We are currently a 100% online store.[/vc_toggle][vc_toggle title=”Can I pick up the watch?” css=”.vc_custom_1654287083216{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”]Yes. For this you must indicate at the shipping address the Chilexpress or Starken branch that best suits you.[/vc_toggle][vc_toggle title=”What mechanism do watches use?” css=”.vc_custom_1654287110620{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”]Our watches are manufactured with Japanese Seiko and Miyota Citizen mechanisms.[/vc_toggle][vc_toggle title=”What leather is used in the straps?” css=”.vc_custom_1654287177178{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”]Our watches use genuine leather straps.[/vc_toggle][vc_toggle title=”Do you have a guarantee?” css=”.vc_custom_1654287199006{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}”]

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Contact and After Sales Form

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