{"id":53273,"date":"2022-09-02T10:06:28","date_gmt":"2022-09-02T13:06:28","guid":{"rendered":"https:\/\/castor-watches.com\/contact\/"},"modified":"2022-09-16T06:50:55","modified_gmt":"2022-09-16T09:50:55","slug":"contact","status":"publish","type":"page","link":"https:\/\/castor-watches.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<p>[vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;&#8221; bg_override=&#8221;full&#8221; enable_parallax=&#8221;true&#8221; parallax_background=&#8221;42025&#8243; el_class=&#8221;section-breadcrumbs&#8221; css=&#8221;.vc_custom_1643899718740{padding-top: 40px !important;padding-bottom: 30px !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_61fbeaa18e581&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p class=\"font-alt\" style=\"text-align: center;\"><span style=\"color: #ffffff;\">Clarify your doubts<\/span><\/p>\n<hr class=\"horizontal-break small\" style=\"background-color: #fff;\">\n<h1 class=\"size-x2\" style=\"text-align: center;\"><span style=\"color: #ffffff;\">Contact and Support Castor Watches<\/span><\/h1>\n<hr class=\"horizontal-break small\" style=\"background-color: #fff;\">\n<p class=\"font-alt\" style=\"text-align: center;\"><span style=\"color: #ffffff;\">We have a list of the most frequently asked questions about our brand and store. If you have any other questions or after sales support problems, you can contact us through our contact form.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1643899804847{margin-top: 80px !important;margin-bottom: 25px !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_61fbeb961ce60&#8243;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;How to buy?&#8221; css=&#8221;.vc_custom_1654286825810{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<\/p>\n<div class=\"question\"><span style=\"color: #767676;\">You make the purchase on the website and we send you the watch where you indicate it.<\/span><br \/>\n<span style=\"color: #767676;\">Just add your watch to the shopping cart, put your shipping details and choose your payment method.<\/span><\/div>\n<div class=\"content\">\n<div><\/div>\n<div class=\"description\"><span style=\"color: #767676;\"><strong>At Castor Watches you can:<\/strong><\/span><br \/>\n<span style=\"color: #767676;\">&#x2714; Buy safely<\/span><br \/>\n<span style=\"color: #767676;\">&#x2714; Track your shipment<\/span><br \/>\n<span style=\"color: #767676;\">&#x2714; Receive your watch between 48 and 72 Hrs.<\/span><br \/>\n<span style=\"color: #767676;\">&#x2714; Get discounts for next purchase<\/span><\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I pay?&#8221; css=&#8221;.vc_custom_1654286886666{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<\/p>\n<div class=\"question\">\n<div class=\"question\">\n<p><span style=\"color: #767676;\">We have the secure WebPay Plus system where you can pay online securely with <strong>Redcompra<\/strong>debit card, Visa credit <strong>or Master Card.<\/strong> We also have the online payment service Servipag where you can use your <strong>Falabella, Ripley or Cencosud<\/strong> multistore cards for cash or ininstallment payments.<\/span><br \/>\n<span style=\"color: #767676;\">We also have payment via direct <strong>bank transfer <\/strong>with the Khipu secure system.<\/span><\/p>\n<\/div>\n<div class=\"question\">\n<p><span style=\"color: #767676;\">From all over the world you can pay with your PayPal account.<\/span><\/p>\n<\/div>\n<div class=\"content\">\n<div class=\"content-wrapper\">\n<div class=\"attachment-wrapper\">\n<div class=\"attachment\" data-attachment=\"{\"image\":\"https:\/\/images.typeform.com\/images\/t5rxunayGnqN\/image\/default#.jpeg\",\"width\":264,\"height\":86,\"video_source\":\"\",\"video_id\":\"\"}\"><img decoding=\"async\" src=\"https:\/\/images.typeform.com\/images\/t5rxunayGnqN\/image\/default#.jpeg\" data-original=\"https:\/\/images.typeform.com\/images\/t5rxunayGnqN\/image\/default#.jpeg\"><\/div>\n<div data-attachment=\"{\"image\":\"https:\/\/images.typeform.com\/images\/t5rxunayGnqN\/image\/default#.jpeg\",\"width\":264,\"height\":86,\"video_source\":\"\",\"video_id\":\"\"}\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How is the discount applied?&#8221; css=&#8221;.vc_custom_1654286927805{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]The discount is made automatically by the site in two cases:<\/p>\n<ul>\n<li>Buying two or more watches, you get a 10% discount on the total purchase.<\/li>\n<li>If you have already made a purchase before, log in with your email and the site will apply the 10% discount on the purchase. You can enter here: <a href=\"https:\/\/castor-watches.com\/my-account\/\">https:\/\/castor-watches.com\/my-account\/<\/a><\/li>\n<\/ul>\n<p>The new values are reflected at the end of your purchase, i.e. in the cart and on the checkout page.[\/vc_toggle][vc_toggle title=&#8221;How are the shipments?&#8221; css=&#8221;.vc_custom_1654286980939{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<span style=\"color: #767676;\"> <strong>FREE<\/strong> home delivery to all of Chile (except extreme zones) through Starken, Chilexpress and DHL (depending on the city).<\/span><\/p>\n<p><span style=\"color: #767676;\">The shipment is made the business day after the purchase and from that day takes 24 Hrs. to arrive at the address indicated in RM and between 48 and 72 Hrs. (skilled) in the rest of the country, with the exception of extreme zones (up to 10 business days).<\/span><\/p>\n<p><span style=\"color: #767676;\">We also have the option<strong>&#8220;Express Shipping&#8221;<\/strong>for regions, where Chilexpress is used and the shipment is made the business day after purchase and from that day takes 24 Hrs. to reach their destination.<\/span><\/p>\n<p><span style=\"color: #767676;\">Our logistics partner sends you an email with the tracking code within 24 hrs. (skilled) following your purchase. Please check the &#8220;Spam&#8221; folder in case it falls there.<\/span><\/p>\n<p><span style=\"color: #767676;\"><strong>Example:<\/strong><\/span><\/p>\n<p><span style=\"color: #767676;\"><strong>&#8211; Monday:<\/strong> You buy your watch.<\/span><\/p>\n<p><span style=\"color: #767676;\"><strong>&#8211;<\/strong> <strong>Tuesday:<\/strong> The shipment comes out and you get the follow-up emails during the day.<\/span><\/p>\n<p><span style=\"color: #767676;\"><strong>&#8211; Wednesday:<\/strong> Shipping arrives in Metropolitan Region.<\/span><\/p>\n<p><span style=\"color: #767676;\"><strong>&#8211; Thursday:<\/strong> Arrives with shipment in regions (except XI and XII region).<\/span><\/p>\n<p><strong>Rest of the World<\/strong>: FREE shipping via domestic mail, shipment is made the next business day after purchase and takes approximately 20 days to arrive at destination. You will be informed of the tracking code via e-mail so you can check the status of your shipment.[\/vc_toggle][vc_toggle title=&#8221;Do you have stores to buy in person?&#8221; css=&#8221;.vc_custom_1654287046643{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<span style=\"color: #767676;\">We are currently a 100% online store.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I pick up the watch?&#8221; css=&#8221;.vc_custom_1654287083216{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<span style=\"color: #767676;\"><strong>Yes.<\/strong> For this you must indicate at the shipping address the Chilexpress or Starken branch that best suits you.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What mechanism do watches use?&#8221; css=&#8221;.vc_custom_1654287110620{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]Our watches are manufactured with Japanese Seiko and Miyota Citizen mechanisms.[\/vc_toggle][vc_toggle title=&#8221;What leather is used in the straps?&#8221; css=&#8221;.vc_custom_1654287177178{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]Our watches use genuine leather straps.[\/vc_toggle][vc_toggle title=&#8221;Do you have a guarantee?&#8221; css=&#8221;.vc_custom_1654287199006{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<\/p>\n<div class=\"question\">\n<p><span style=\"color: #767676;\">All our watches have a 1 year warranty from the date of purchase on the Caleuche, Viajero, Valle de la Luna, Horologium, Lastarria and Dual models. In the other models it is 6 months. Covers mechanical defects that the watch may present. This excludes any problems resulting from an accident or misuse of the item.<\/span><\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are they water resistant?&#8221; css=&#8221;.vc_custom_1654287341391{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<\/p>\n<div class=\"question\">\n<p>The Caleuche and Lastarria models have a resistance of 5 ATM. Viajero, Valle de la Luna, Horologium, Valpara\u00edso and Santiago have a resistance of 3 ATM. Short-term bathing, diving from the shore. No immersion.<\/p>\n<p>The rest of the models are not water resistant. You can wash your hands and splash drops on them, but you can&#8217;t get them wet.<\/p>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;I have another question :)&#8221; css=&#8221;.vc_custom_1654287462230{border-bottom-width: 1px !important;border-bottom-color: #deb778 !important;border-bottom-style: dotted !important;}&#8221;]<\/p>\n<div class=\"question\">\n<p><span style=\"color: #767676;\">If you have any other questions, please send an email to contacto@castor-watches.com.<\/span><\/p>\n<p><span style=\"color: #767676;\">Or use the form below:<\/span><\/p>\n<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1644443085397{margin-top: 80px !important;margin-bottom: 40px !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_620435c5ea56b&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Contact and After Sales Form<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"wpforms-container \" id=\"wpforms-26476\"><form id=\"wpforms-form-26476\" class=\"wpforms-validate wpforms-form\" data-formid=\"26476\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/53273\" data-token=\"a1f1a91112a2f3475047833d81f08dd9\" data-token-time=\"1775252383\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-26476-field_1-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"1\"><label class=\"wpforms-field-label\">Motivo del contacto <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-26476-field_1\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-26476-field_1_1\" name=\"wpforms[fields][1]\" value=\"Informaci\u00f3n\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-26476-field_1_1\">Informaci\u00f3n<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-26476-field_1_2\" name=\"wpforms[fields][1]\" value=\"Post Venta\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-26476-field_1_2\">Post Venta<\/label><\/li><\/ul><div class=\"wpforms-field-description\">Recuerda consultar nuestra preguntas frecuentes m\u00e1s arriba para dudas sobre env\u00edos y m\u00e9todos de compra.<\/div><\/div><div id=\"wpforms-26476-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-26476-field_4\">Nombre <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-26476-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" required><div class=\"wpforms-field-description\">Nombre y apellido con el que hiciste la compra<\/div><\/div><div id=\"wpforms-26476-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-26476-field_2\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-26476-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" required><div class=\"wpforms-field-description\">Danos un email para contactarte y responderte<\/div><\/div><div id=\"wpforms-26476-field_3-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-26476-field_3\">N\u00famero de compra<\/label><input type=\"number\" id=\"wpforms-26476-field_3\" class=\"wpforms-field-small\" name=\"wpforms[fields][3]\" step=\"any\" ><div class=\"wpforms-field-description\">En caso de Post Venta, DEBES INGRESAR el n\u00famero de tu compra<\/div><\/div><div id=\"wpforms-26476-field_5-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-26476-field_5\">Mensaje <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-26476-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" required><\/textarea><div class=\"wpforms-field-description\">Cu\u00e9ntanos tu duda o describe tu problema de post venta<\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-26476-field-hp\" class=\"wpforms-field-label\">Email<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-26476-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-invisible\" ><div class=\"g-recaptcha\" data-sitekey=\"6Lfs9ycfAAAAAJZriZ_aYAFsnsplVyUc83_kjFMn\" data-size=\"invisible\"><\/div><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"26476\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/pages\/53273\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-26476\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;&#8221; bg_override=&#8221;full&#8221; enable_parallax=&#8221;true&#8221; parallax_background=&#8221;42025&#8243; el_class=&#8221;section-breadcrumbs&#8221; css=&#8221;.vc_custom_1643899718740{padding-top: 40px !important;padding-bottom: 30px !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_61fbeaa18e581&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Clarify your doubts Contact and Support Castor Watches We have a list of the most frequently asked questions about our brand and store. If you have any other questions or after sales support problems, you can contact us through our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-53273","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/pages\/53273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/comments?post=53273"}],"version-history":[{"count":0,"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/pages\/53273\/revisions"}],"wp:attachment":[{"href":"https:\/\/castor-watches.com\/en\/wp-json\/wp\/v2\/media?parent=53273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}